The Columbia Journalism Review, a respected publication, certainly thinks the press failed you. It reports that the business press missed a body of work, compiled by nonprofit groups, academics, documentarians, and others, that marshaled data to make visible a dramatic qualitative and quantitative shift in the relationship between the credit-card industry and its customers that […]

The New York Times is reporting that debt collectors is working to shed their bad image of harassing people, but do not be fooled by that. Collectors are being trained to appear (and I think the operative word is “appear”) to be more helpful and sympathetic, and act like you are a force for good.